Self-service tools such as the Knowledge Base and the IT Service Catalog are available 24/7, 365 days a year as is your ability to open a help ticket or view the status of your existing tickets. While onsite support is open during regular business hours, your ability to access self-service options is always available.
The Service Hub is your support landing page. Access the Knowledge Base, a centralized repository of information that is organized topically so you can easily find how-to guides, articles, and documentation about the technology you use. A Knowledge Base gives service desk consultants a place to capture commonly asked questions and re-direct customers to a knowledge base article that provides step-by-step instructions or answers to those questions. Looking for IT services on campus? The Service Hub is your gateway to the IT Catalog, a one-stop location for our customers to find information regarding available IT services.
We’re focused on helping our customers – faculty, students and staff– navigate their IT service journey at UC Davis. To learn more about IT Service Management, visit itsm.ucdavis.edu.