To create a new report in ServiceNow:

1. In the ServiceNow Filter Navigator, enter Reports.

2.  Select Create New.

3. At this point, you can choose the "Classic UI" or the "New UI." These instructions will use "New UI."

• Look to the top right of the screen and select Switch to New UI. If you see Switch to Classic UI, carry on to the next step.

4. In the Data section, select a Table source for your report. 

Commonly used tables:

• Incident (incident)
• User (sys_user) 
• Task (tasks) - the task is a base table that includes Incidents, Catalog Tasks, Change, Request Items, etc.
• Knowledge (kb_knowledge) 
• Request (sc_request)
• Catalog task (sc_taks) 

5. In the Type section, select the type of report you wish to run.

Report Type	Description
List	Displays data in the form of an expandable list, similar to a standard ServiceNow A list displays a set of records from a table.
Time Series Charts
Line	Shows how one or more values change over time by connecting a series of data points with straight lines.
Column	Shows how one or more values change over time by displaying them as proportional vertical columns.
Area	Resembles line charts, but the area between the axis and line is commonly emphasized with colors.
Spline	Shows how one or more values change over time by connecting a series of data points with a fitted curve through the data points. Spline charts let you take a limited set of known data points and approximate intervening values.
Column and Bar Charts
Bar	Shows rectangular bars with lengths proportional to the values that they represent. The bars can be plotted vertically or horizontally.
Pareto	Combines bar and line charts to identify the most important factors in a large set of factors.
Histogram	Provides visual interpretation of numerical data by indicating the number of data points that lie within a range of values.
Pies
Pie	Shows how individual pieces of data relate to the whole.
Donuts and semi-donuts	Compares the size of parts to the whole. The difference between a donut and a semi-donut chart is that a semi-donut is a donut sliced in half.
Dials
Speedometer	Shows an overview of the count of an indicator you want to measure at this moment. Speedometers and dials are similar but vary slightly in presentation. A speedometer shows numbers in the form of a round meter. A dial shows a half circle, where the part in which scores are shown is filled out with a color.
Dial	Shows a quick and simple overview of the count of an indicator you want to measure at this moment.
Pivot
Multilevel pivot tables	Display aggregate data broken down by multiple metrics in a single chart.
Heatmap	Display aggregate data visually using different colors to represent different values.
Map	Display data on a geographical map.
Bubble	Display multiple separate metrics on a single chart.
Pivot table	Aggregates data from a table to display the source of summarized data.
More
Funnel	Displays values as progressively decreasing proportions. The size of the area is determined by the series value as a percentage of the total of all values.
Calendar	Displays data-driven events in a calendar format.
Pyramid	Displays a variation on a bar chart that uses pyramid shapes instead of horizontal rectangles.
Box	Shows the distribution of values in a data set.
Trend	Shows how the value of one or more items changes over time. Values along the horizontal axis of the trend chart represent the time measurement. Values on the vertical axis represent the changes to the items being monitored. The trend line or curve reveals a general pattern of change.
Control	Displays data as a series of connected points to determine whether or not a business process is in a state of statistical control.
Trendbox	Shows the difference between groups over time.
Single score	Display a single aggregate value that is important to your business.

6. Select a Group by option, if desired.