Question
How do I repair a corrupt Outlook profile?
Overview
You'll want to first located and run the Inbox Repair Tool
| Windows & Outlook Version | Inbox Repair Tool Location |
| Outlook 2010 on a 32-bit version of Windows | <disk drive>:\Program Files\Microsoft Office\Office14 |
| Outlook 2010 on a 64-bit version of Windows | <disk drive>:\Program Files\Microsoft Office(x86)\Office14 |
| Outlook 2013 on a 32-bit version of Windows | <disk drive>:\Program Files\Microsoft Office 15\root\office15 |
| Outlook 2013 on a 64-bit version of Windows | <disk drive>:\Program Files(x86)\Microsoft Office 15\root\office15 |
Answer
- In the Inbox Repair Tool, type the path and the file name of your personal folders (.pst) file or click Browse to locate the file by using the Windows file system, and then click Start.
- After you run the Inbox Repair tool, you can start Outlook and recover repaired items.
- If you use multiple profiles in Outlook, make sure that you select the profile that contains the Personal Folders (.pst) file that you tried to repair.
- Press CTRL+6 to turn on Folder List View.
- In your Folder List, you should see a list of recovered folders.
- Create a new Personal Folder (.pst) file in your profile
- Click on the File tab on the ribbon, and then click the Info tab on the menu.
- Click the Account Settings button, and then click Account Settings again.
- Click the Data Files tab.
- Click Add to open the Create or Open Outlook Data File dialog box.
- Enter a file name for your new Outlook Data (.pst) file, and then click OK.
- You should have a new Outlook Data (.pst) file in your profile.
- Drag the recovered items from the Lost and Found folder to your new Personal Folders (.pst) file.
- When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file from your profile. This includes the Lost and Found folder.
- If you are satisfied with the information that was recovered, you are finished.