ServiceNow Service Management

To save a favorite in the ServiceNow platform, follow these steps:

1. Navigate to the record, application, or filter that you want to favorite.

2. Look for the star icon either in the title bar of the window at the top of the page, or in the left-hand navigation panel.

Fuller view of ServiceNow in ITIL with top of a global view page

Highlight of a star in list view to make a favorite

3. Click the Star icon.

4. Find your favorites by clicking the Favorites tab.

image of the tabs in ServiceNow in ITIL view with the Favorites tab pinned.

If you do not have the Favorites tab pinned, it looks like this:

Image of ServiceNow ITIL view tabs without the Favorites tab pinned

To organize your favorites, click the Edit your Favorites button in the Favorites menu.

If you don't see this view or are having issues, first make sure you are on at least your home page or a dashboard where you can see the top tabs. Some pages open without that. If you are still having issues, please email itsm@ucdavis.edu for more assistance.