Question
How do I configure iOS Mail with Office 365?
Overview
Exchange Online is the default email service for faculty and staff at UC Davis. Below are instructions on configuring Apple's built-in iOS Mail client to use the service.
If you received the error message "Your administrator has configured the application to block users, " UCDH associated users can only use the 365 app. iOS mail is not available.
Please reach out to the TOC for UCDH with any questions. Phone: 916-734-4357
Answer
*Exchange Online works best with Microsoft's Outlook for iOS app. To download and configure it, see this KB article: https://kb.ucdavis.edu/?id=3374
Note: If you have recently added DUO MFA to your Office 365 email you will need to remove your existing account before proceeding with adding your account.
Remove Existing Account
- Open the Settings app on your device
- Tap Mail
- Tap Accounts
- Tap on the existing Exchange account
- Tap on Delete Account
- Tap on the Delete from My iPhone confirmation
Add Your Account
- Open the Settings app on your device.
- Tap Mail
- Tap Accounts
- Tap Add Account
- Tap Microsoft Exchange
- Enter your email address and a description and tap Next
- When prompted to Configure Manually or Sign In, tap Sign in.
- Enter your full UC Davis email address and your Kerberos Passphrase and tap Next.
- If Duo MFA for Office 365 is enabled, answer the Duo MFA challenge.
- Once the configuration is successful you can decide what items to sync with your device.
Manual Server Information
This information is usually not needed, however on rare occasions you may need to manually configure your email account.
Username: Full UC Davis Email Address (email@ucdavis.edu)
Password: Kerberos Passphrase
Incoming: IMAP
Server: outlook.office365.com
Port: 993
SSL Enabled: Yes
Authentication: Normal Password
Outgoing: SMTP
Server: smtp.office365.com
Port: 587
SSL Enabled: TLS
Authentication: Normal Password