Question
I'm trying to use my Box.com account and I'm having difficulties uploading files via the web interface.
Overview
Box.com uses a Java applet to manage the web-based file transfer environment. If your Java version is out of data or disabled, you may encounter issues associated with viewing files, uploading/downloading files, or moving files between folders.
Answer
If you are having trouble uploading files or folders, please try the following troubleshooting steps:
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- If you are using the Upload Folders (Bulk Upload) feature, you must have Java installed on your computer.
- Make sure you are uploading files smaller than the 5GB maximum.
- Within the Upload drop-down menu there are two options:
- Upload files or Upload Folders - Try uploading with the Upload Files method instead of Upload Folders, or vice versa.
Other tips:
- Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
- Check to see if you are running the latest versions of Java and Flash.
- Clear your Java Cache: Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml
- Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock).