Follow these steps to enroll in Duo with your smartphone.
Before you begin:
- We recommend performing these steps during support hours (M - F, 7 a.m. - 6 p.m.).
- Make sure your smartphone is charged.
- You will need your Apple App Store or Android Play Store password to complete Step 2.
- If you are registering your smartphone as a second device, use these instructions.
Part 1: Begin Duo Enrollment from Your Computer
Note: These steps must be completed on a laptop or desktop computer.
1. To begin your Duo enrollment, open your web browser to https://computingaccounts.ucdavis.edu, select the Duo Multifactor Authentication option, and log into CAS.
2. Add Duo Mobile.
- If you have never configured Duo before, your browser will now show the Duo Enrollment screen. Click Next, then select Duo Mobile.
- If you have other devices configured for Duo, you will be prompted to log in.
- If Duo push is your chosen authentication method, you may see this prompt to enter a verification code.
Click Add a device, then select Duo Mobile.
3. Enter your phone number, then click Continue.
Part 2: Install the Duo Mobile App on Your Smartphone
- Go to the App Store or Play Store on your smartphone.
- Search for Duo Mobile.
- Install the app on your smartphone. There is no fee to install the app.
NOTE: You will need your App Store or Play Store password to complete installation
Part 3: Complete Enrollment Using Your Computer and Your Smartphone
- After completing the installation of the app on the smartphone, click Next on the computer.
- With the Activate Duo Mobile screen displaying on the computer, open the Duo Mobile app on the smartphone. If you are enrolling directly from the device skip to Part 4 below.
- Click the plus sign (+) in the upper right corner of the phone screen.
- From the Duo Mobile app, scan the barcode that displays in the Activate Duo Mobile computer screen.
- A green checkmark displays on the computer screen. You are done with enrollment!
Part 4: Complete Enrollment Using Your Smartphone (No Computer)
- The Activate Duo Mobile screen displays. Click Get an activation link instead.
- Enter your email address and press Send email.
- On your smartphone, open your email. You should receive an email from "Duo Security <no-reply@duosecurity.com>" with a link to a web site. Click this link open a web site with the activation link. On the web site, click the Activate Duo Mobile link to activate the Duo mobile application.
- You have now enrolled the Duo mobile app. Click Continue.
Ready to register a second device in Duo? See KB0003229.