Question

How do I connect to the eduroam wireless network?

Overview

Eduroam (education roaming) is a secure, world-wide, wireless network developed for the international research and education community. Once you're connected to eduroam, you can enjoy secure Wi-Fi access at UC Davis, as well as at hundreds of other educational institutions worldwide. No matter where you roam, your UC Davis security credentials are always checked back home at UC Davis. For more information, please visit the eduroam service page in the IT Service Catalog.

• Verify your username/email address and passphrase: Many connection issues result from one or both of these being incorrect.
• When asked to provide credentials to access the eduroam network, enter them as follows:
  
  • Username:
  • yourloginid@ucdavis.edu(CORRECT)
  • youremail@ucdavis.edu(INCORRECT)
  • Password: your Kerberos Passphrase
• Try removing the network and re-adding it: Remove and re-add eduroam on your device.
• Make sure you're connected to the closest Wi-Fi access point: Turn Wi-Fi off and on again.
• Check bandwidth-hungry applications running in the background: Shut down video program and file-sharing tools.
• Make sure your software is up-to-date: Check your device's operating system and drivers.
• Check additional information for Eduroam on this page

Answer

There are three different methods for connecting to the eduroam wireless network:

• RECOMMENDED! Use the eduroam Configuration Assistant Tool (CAT)
• Use your device's built-in wireless network manager
• Manually configure in settings

Option 1 (RECOMMENDED) - Use the eduroam Configuration Assistant Tool (CAT)

The eduroam Configuration Assistant Tool (CAT) automatically configures the eduroam wireless network profile on your system. It works on Windows, Mac, iOS, Android, Chrome OS, and Linux, and can be accessed with any type of connection (cellular, Wi-Fi or wired connection).
The CAT tool is quick, easy, safe, reliable and its use is strongly recommended. CAT streamlines the configuration process and avoids many problems experienced with other setup methods.

If using a Mac computer, refer to the instructions in KB0011260. 

To use the CAT Tool:

1. Go to http://cat.eduroam.org/?idp=831 from the device you are trying to connect to eduroam.
2. Click the i icon and review the instructions.
3. When asked to provide credentials to access the eduroam network, enter them as follows:
   
   • Username:
     
     • yourkerberosid@ucdavis.edu (CORRECT)
     • youremail@ucdavis.edu (INCORRECT)
   • Password: your Kerberos Passphrase

Option 2 - Use your device's built-in wireless network manager

If the CAT tool does not work for you, you can configure a connection using the wireless network management utility built into you device's operating system. See these platform specific instructions:

• Windows 10
• macOS
• iOS
• Android
  
• Chromebook

Option 3 - Manually configure in settings

Finally, it is also possible to manually configure an eduroam connection in your computer's settings: 

• Windows
• macOS

If you still need assistance:

1. Check with Botrock in the lower right hand corner of this page.
2. Open a ticket. Be sure to log in to the Service Hub BEFORE creating a ticket. 
3. If this is time-sensitive or urgent, please call IT Express for fastest service. You can reach them at 530-754-4357 from 7 am to 6 pm PST Monday through Friday excluding university holidays.