Top technology questions new employees ask:

1. How do I get campus tech help?

You can get IT help a number of places on campus, depending on what you are needing assistance with.
As a staff member,  you can start with your departmental IT for almost all your needs. from a few departments on campus, depending on your needs. 
You can find a list of some of them here: https://kb.ucdavis.edu/?id=0457
Other departments on there may also have what you are looking for like the Library IT for help with the Library VPN. 

For issues with your main campus computing account, you can call IT Express for assistance with DUO, passphrase resets, and other IET services. 

Call IT Express (530) 754-HELP (4357) (M - F, 7 a.m. - 6 p.m.) – or for 24/7 support, go to the Service Hub and click on Botrock, our virtual agent, to get answers, start a support ticket, or track your requests.

If you are associated with any department with the School of Medicine, School of Nursing or UCDH for a student/staff position, you will need to contact the Technology Operations Center, UCDH IT. You can reach them by: 

• Email: iscs@ucdmc.ucdavis.edu
• Phone: 916-734-4357 (Operates 24/7)
• Online Support: https://ucdh.service-now.com/itss

2. I set up my account, but I can't log in.

New accounts are processed every evening.
Your account will be available the day after you create it.
Most services associated with your account will be available on the day after your account was created.
Some services, such as Canvas, may take a number of days to become available. 

For your email, head to my.ucdavis.edu once your account is fully provisioned.

3. Where do I find out more about Duo Multi-Factor Authentication?

The Move to Duo website has lots of information to help you get set up with Duo.

4. How do I connect to the campus wireless network?

Go to Connecting to the eduroam Wireless Network for step-by-step instructions on connecting your devices.