This site requires JavaScript to be enabled
An updated version of this article is available
Knowledge Base: Public
Category: Information Security / Duo (Multi-Factor Authentication)
244601 views

18.0 - Last modified on 2025-04-30 Revised by Stephanie Holmes

17.0 - Last modified on 2025-04-25 Revised by Tobi Paton

16.0 - Last modified on 2025-02-18 Revised by Noah Chang

15.0 - Last modified on 2025-02-11 Revised by Noah Chang

14.0 - Last modified on 2025-02-06 Revised by Noah Chang

13.0 - Last modified on 2025-02-06 Revised by Tobi Paton

12.0 - Last modified on 2024-08-06 Revised by Tobi Paton

11.0 - Last modified on 2024-08-05 Revised by Noah Chang

10.0 - Last modified on 2024-07-17 Revised by Stephanie Holmes

9.0 - Last modified on 2024-04-03 Revised by Tobi Paton

8.0 - Last modified on 2024-04-02 Revised by Noah Chang

7.0 - Last modified on 2024-04-02 Revised by Noah Chang

6.0 - Last modified on 2024-04-02 Revised by Noah Chang

5.0 - Last modified on 2024-04-02 Revised by Noah Chang

4.0 - Last modified on 2024-04-01 Revised by Tobi Paton

3.0 - Last modified on 2024-03-28 Revised by Noah Chang

2.0 - Last modified on 2023-08-11 Revised by Tobi Paton

1.0 - Created on 2018-06-25 Authored by IET

Follow these steps to enroll in Duo with your smartphone. 

Before you begin:

Part 1: Begin Duo Enrollment from Your Computer

Note: These steps must be completed on a laptop or desktop computer.

  1. To begin your Duo enrollment, open your web browser to https://computingaccounts.ucdavis.edu, select the Duo Multifactor Authentication option, and log into CAS.
  2. Your browser will now show the Duo Enrollment screen. Click Start setup.
    DUO enrollment page with emphasis on Start Setup button
  3. You are prompted to select the type of device you are adding. Select Mobile phone, and then click Continue.
    Device options for DUO setup with mobile device selected
  4. Enter your mobile phone number in the space provided.
    Field to enter mobile phone country and number
  5. After entering the phone number, a second field displays for you to confirm the number. Check that the number is correct, select the checkbox, and then click Continue
    Mobile phone number field filled out with emphasis on verifying entered phone number
    Note: If you are using an international phone number, you can select your country from the drop down menu as illustrated below:
    Drop down to select country
  6. Enter the type of mobile phone you are enrolling, and then click Continue. (NOTE: Smartphone users should select iPhone, Android, or Windows Phone.)
    Mobile phone types with iPhone selected

Part 2: Install the Duo Mobile App on Your Smartphone

  1. Go to the App Store or Play Store on your smartphone.
  2. Search for Duo Mobile.
  3. Install the app on your smartphone. There is no fee to install the app.

NOTE: You will need your App Store or Play Store password to complete installation

Part 3: Complete Enrollment Using Your Computer and Your Smartphone

  1. After completing the installation of the app on the smartphone, on your computer, click I have Duo Mobile installed.
    Instructions to download DUO mobile for iOS with emphasis on I Have DUO Installed button
  2. The Activate Duo Mobile screen displays. With the Activate Duo Mobile screen displaying on the computer, open the Duo Mobile app on the smartphone.
    Instructions to activate DUO Mobile and QR code to scan with phone
  3. Click the plus sign (+) in the upper right corner of the phone screen.
     DUO mobile app with emphasis on plus sign button in upper right
  4. From the Duo Mobile app, scan the barcode that displays in the Activate Duo Mobile computer screen.
    Scanning QR code from instructions to activate DUO Mobile with smartphone camera
  5. A green checkmark displays on the computer screen.  Click Continue.  You are done with enrollment and can skip to Part 5 below. 
     Green check over QR code after scanning code with smartphone

Part 4: Complete Enrollment Using Your Smartphone (No Computer)

  1. After completing the installation of the app on the smartphone, on your computer, click I have Duo Mobile installed.
    Instructions to download DUO mobile for iOS with emphasis on I Have DUO Installed button
  2. The Activate Duo Mobile screen displays. Click on the Email me an activation link instead link.
  3. Enter an email address you access to on your smartphone and press Send email.
  4. On your smartphone, open your email.  You should receive an email from "Duo Security <no-reply@duosecurity.com>" with a link to a web site.  Click this link open a web site with the activation link.  On the web site, click the Activate Duo Mobile link to activate the Duo mobile application.

  5. You have now enrolled the Duo mobile app. Click Continue.
  6. Press Finish Enrollment to complete the enrollment of your Smartphone.

Part 5: Select Duo Authentication Method on the Computer 

  1. The Enrollment Successful screen displays. Click Dismiss.
    Successful enrollment screen with confetti 
  2. Verify that your phone number is correct, and select an authentication option for When I log in. The recommended setting is Automatically send this device a Duo Push.
    Device phone number and authentication options in My Settings & Devices menu
  3. Click Save, then click Finish Enrollment.

Ready to register a second device in Duo? See KB0003229.