Question

How can I manage Office 365 resource and shared mailboxes?

Overview

The steps outlined below are only applicable to uConnect admins and should be done in the on-prem admin interface. Resources should not be created in the cloud, due to how DirSync operates (one-way sync from on-prem to cloud).

Answer

Create the mailbox on-premise first

1. Login to https://owa.ucdavis.edu/ecp/ with your administrative account
2. Navigate to Recipients > Resources/Shared (depending on whether you want to create a resource or shared mailbox)
   
3. Click the "+" sign and fill in the required fields. Also be sure to browse to your department OU and place the AD object in the appropriate container.
4. Click "save" to create the mailbox (at this point you can locate the mailbox in the same ECP and manage delegation if necessary).
5. Once the mailbox has been created use uInform to migrate it to Office 365 (https://admin.uinform.ucdavis.edu/office365move)

Edit the mailbox

1. Login to https://owa.ucdavis.edu/ecp/ or https://outlook.office365.com/ecp/ depending on where the mailbox is located.
2. Navigate to Recipients > Resources/Shared
3. Locate the mailbox and double-click (or click the pencil icon) to modify the mailbox attributes.
4. Click the Save button.

Delete a resource

1. Login to https://owa.ucdavis.edu/ecp/ or https://outlook.office365.com/ecp/ depending on where the mailbox is located.
2. Navigate to Recipients > Resources/Shared
3. Locate the mailbox, select it in the search results, click the elipses, and choose "Disable" for an on premise mailbox, or the trash can icon for one in Office 365.

NOTE: Once a resource is deleted, all the data within the resource will be deleted and cannot be restored.