*Announcement * 

Switch to the Duo Mobile app: Texts & callbacks to be discontinued

Text messages and phone callbacks will no longer be available for Duo after a temporary grace period which extends to Wednesday February 26. We understand the need for information on additional options, especially for those who may not have access to a smartphone or have other accessibility needs. Security keys are an option for those looking for an alternative.

• About security keys
• Access to security keys
• Register your security key in Duo
• Authenticating with Duo using a Security Key

About Security Keys

A security key is a hardware security device that helps verify users' identities through multi-factor authentication. Security keys are self-registered through the accounts.ucdavis.edu page. 

• YubiKey 5C NFC 
• YubiKey 5 NFC

Access to Security Keys

You can purchase a Yubikey at the campus bookstores TechHub and on their web site: https://ucdavisstores.com/MerchList?ID=41521  

Departments can also purchase these devices from the Aggie Enterprise CDW-G and Amazon Punchout. 

For accessibility needs:

• Students contact the Student Disability Center (sdc@ucdavis.edu or 530-752-3184) for disability-related accessibility concerns.
• Faculty may consult with their academic personnel analyst for guidance on next steps. Academic personnel analysts or their designee should contact Disability Management Services for an accessibility-based exception. 
• Staff may contact their supervisor. Supervisors should contact Disability Management Services for an accessibility-based exception.

For financial needs:

• Students needing assistance purchasing the security key, please contact the Aggie Compass Basic Needs Center: compass@ucdavis.edu  
• Faculty may contact their department chair.
• Staff may contact their supervisor.

Register your Security Key in Duo

1. To register your security key, open your web browser to https://computingaccounts.ucdavis.edu, select the Duo Multifactor Device Manager option, and log into CAS. 
2. Once you receive the following prompt, select Get Started.
   
3. Next, select the Security key option.
   
4. Ensure your security key is connected to the device that you are performing the registration steps and select Continue.
   
5. Follow your device prompts (Windows prompt demonstrated in image) and select Security key when prompted to Choose where to save this passkey.
   
   
   1. Your device will provide a confirmation message once the passkey is saved to the security key.
      
6. Your security key has been registered with Duo.
   

Authenticating with Duo using a Security Key

Once your security key is registered, when you authenticate via Duo, you will be asked to press the button on the security key. This will complete your Duo authentication.

Note:

It is not recommended to keep your security key plugged in overnight or when you are away from your device.