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Change your passphrase

Share URL:      Article: KB0000101 Published: 2014-02-14 Last modified: 2017-07-29

Question

I need assistance with my UC Davis Computing Account.

Overview

Your UC Davis Computing Account consists of two key components:

  1. Your Kerberos LoginID (typically 6 to 8 alphanumeric characters)
  2. Your Kerberos Passphrase (between 12 and 48 alphanumeric characters)
Several helpful tips regarding your passphrase and account:
  • Please allow up to 24-hours before using your account when you first create it.
  • It can take up to 20-minutes after resetting your passphrase before some services will recognize the new one.
Some advice for tips on creating a strong passphrase:
  • It must be a minimum of 12 characters.
  • It cannot start with a ($) or end with a space (_)
Here are examples of some helpful passphrases (please do not use these):
  • FALL Quarter 2014
  • I Like Coffee!
  • MyP@$$w0rd2014

Answer

We offer five methods for resetting your passphrase:

  1. Use your current passphrase
  2. Use your challenge questions
  3. Visit an IET lab on campus
  4. Visit an account proxy
  5. Fax the passphrase reset form to IT Express


Use your current passphrase

Tip: In order to follow steps for this method, you will need to know your current passphrase.

  1. Go to Computing Accounts
  2. Click Change your passphrase.
  3. Enter your authentication information. It must match what is on file with payroll (faculty/staff) or the registrar (students).
  4. Click Submit Information.
  5. Enter your Kerberos LoginID and select Kerberos Passphrase for your authorization method.
  6. Make sure the checkbox for Change Passphrase For All Services is checked.
  7. Click Continue.
  8. Enter your current Kerberos Passphrase into the Old Kerberos Passphrase field.
  9. Enter your new Kerberos Passphrase into the New Passphrase field.
  10. Re-enter your new Kerberos Passphrase in the Confirm Passphrase field.
  11. Click Continue.
  12. Review the confirmation page, then click End Session.
You will receive an email to your official @ucdavis.edu usually within a few minutes whether you were successful or not. That email will not contain your passphrase. If you were unsuccessful in resetting your passphrase using this method, please return to the list of available choices and try another method.

Use your challenge questions

Tip: In order to successfully use this method you will need to be able to answer all of your challenge questions. Challenge questions were set by you when you created your account, and they are not randomly assigned.
  1. Go to Computing Accounts
  2. Click Change your passphrase.
  3. Enter your authentication information. It must match what is on file with payroll (faculty/staff) or the registrar (students).
  4. Click Submit Information.
  5. Enter your Kerberos LoginID and select Passphrase Challenge Questions for your authorization method.
  6. Make sure the checkbox for Change Passphrase For All Services is checked.
  7. Click Continue.
  8. You may have anywhere from 3 to as many as 8 challenge questions. You will need to answer them all. They are not case sensitive.
  9. Click Continue.
  10. Enter your new Kerberos Passphrase into the New Passphrase field.
  11. Re-enter your new Kerberos Passphrase in the Confirm Passphrase field.
  12. Continue.
  13. Review the confirmation page, then click End Session.
You will receive an email to your official @ucdavis.edu usually within a few minutes whether you were successful or not. That email will not contain your passphrase. If you were unsuccessful in resetting your passphrase using this method, please return to the list of available choices and try a another method.

Visit an IET lab

Tip: You will receive a temporary authorization number (5-digits) that you will use to reset your passphrase. This is not your new passphrase. It is required to reset the passphrase.

There are five locations on campus and one location at the Blaisdell Medical Library in Sacramento.

  1. Shields Library - Room 182
  2. Wellman Hall - Room 102
  3. Olson Hall - Room 15
  4. Student Community Center - Room 2101
  5. Hutchison Hall - Room 78

For up-to-date hours of operations for the above labs.


Visit an account proxy

Tip: You will receive a temporary authorization number (5-digits) that you will use to reset your passphrase. This is not your passphrase. It is required to reset the passphrase.

For an up-to-date of list of account proxies


Fax the passphrase reset form to IT Express

Tip: We do not accept the form via email due to privacy reasons. We are required by law to store emails for several years and we do not want to store your driver's license or government issued ID in our system for your protection.

Download a copy of the form (PDF viewer required to open file)

  1. Fill out the form fields by typing in values, or printing out the form and filling out by hand.
  2. Attach a state-issued driver license, state-issued ID, or government-Issued passport.
  3. Include a valid email address that you can currently access, and a telephone number where you can be reached if necessary.
  4. Complete the form by signing and dating the signature portion.
  5. Fax to the number located at the top of the form, or (530) 754-8470.

Your fax will be processed within two business hours from when it was received. Once the fax has been processed, an email including the passphrase change token and instructions for resetting your passphrase will be sent to the email address you provided on the form.


Have Knowledge Base feedback?

Email ithelp@ucdavis.edu with any suggestions, updates, or comments regarding the UC Davis Knowledge Base.