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Getting help with Office 365 email

Share URL:      Article: KB0000193 Published: 2014-04-08 Last modified: 2016-06-23

Training Information

What is Office 365?

Office365 is the new "cloud" Exchange solution available to departments.

How do I know if I'm on Office 365?

  1. Go to http://tsp.ucdavis.edu
  2. Enter your MailID into the appropriate field
  3. If your delivery host is ad3.ucdavis.edu then you might be on Office 365
  4. Users on uConnect and Office365 both have the same delivery hosts, check with your IT Support if you believe you're on Office 365

What is the website for Office 365 to access via my web browser?

Go to http://office365.ucdavis.edu

I'd just like to talk to someone for help!

Please contact IT Express. They can be reached via email - ithelp@ucdavis.edu or via telephone - (530) 754-4357. Support is available Monday through Friday from 7:00 AM to 6:00 PM.



How do I configure my email?

Please choose the appropriate platform from the list below:

*Assistance for mobile devices are best effort. If your mobile device or email client is not listed we offer 'best effort' support.

Am I required to use Office 365?

It depends on the decision your department makes when selecting email. For more about what Office 365 offers, visit the services page.

Is training available for Office 365?

Yes. Staff Development and Professional Services offers training for both Office 365 (uConnect Cloud) and Google Apps.

What happens if I try to get access to Office 365 before my department migrates?

Unfortunately, you won't be able to gain access prior to migration. Microsoft will redirect you to IT Express to learn when your department will move to Office 365 or DavisMail.

What is the storage capacity of a uConnect Cloud account?

Storage capacity is 50 GB for mail and 1 TB (Terabyte) for file storage in OneDrive.

Is there a smartphone or tablet app for uConnect Cloud/Office 365?

Yes, for Apple’s iPhone and iPad. Search for “OWA iPhone” or “OWA iPad” in the App Store and download to your device. After the app is downloaded, open and log in using your Kerberos account information. As of July 2014, comparable apps don't yet exist for Android smartphones or tablets.

Are there components of the public Office365 that aren’t included with UC Davis version of Office365?

Currently, the SharePoint functionality is limited to individual space pending resolving some administration and governance issues. OneDrive and Web Apps are available.

Are there any limitations or features that users may lose when they move from uConnect Local to uConnect Cloud?

Office 365 does not support Public Folders well, so heavy Public Folder users will need to move to shared mailboxes and/or use of the SkyDrive data storage service. Otherwise, uConnect Cloud offers many more features and services beyond the current uConnect. More information can be accessed on the IT Service Catalog.

Does the central funding of Office365 accounts include resource calendars?

Yes. This includes shared mailboxes for shared calendars as well as conference rooms, and other resources.

Is there a definitive resource for information about Office 365 for department use?

Information can be found on our IT Service Catalog.

When using OWA, I want to view my calendar and another person’s calendar as two separate calendars adjacent to each other, not as two calendars merged into one. How do I do this?

You can add as many calendars as you want to your account, and can view up to five at a time. If you’re using the week, work week, or month view and have turned on more than one calendar, they will be merged into a single view. The color of each calendar lets you know which items belong to which calendar. The background color of non-work hours will also change to match the active calendar. If you’re using the day view, you can view multiple calendars merged, or you can separate them so they are adjacent to one another in the calendar window. When you’re viewing multiple calendars, you can change which one is active by selecting it at the top of the calendar window.

Can I use Online Archiving?

Online archiving is also available for users in Office 365. Admins can request for this archive to be enabled through uConnect-Help at no additional charge currently. A soft quota of 100 GB is granted for enabled online archives. The default policy for these is to archive email older than two years.

Where can I find information on upgrading to another license with Microsoft?

UC Davis users will be granted the A2 license. The current pricing list for Microsoft education plans is located here:  http://office.microsoft.com/en-us/academic/compare-office-365-education-plans-FX103045755.aspx. Departments will be able to purchase on upgraded license. However, the billing functionality to accomplish this is still in work.

If a current uConnect user creates a Microsoft live account with their @ucdavis.edu email address will they have issues migrating to Office 365?

This should not cause any issues as Office 365 uses on-premise ADFS for authentication.

I'm still having difficulty, help!

Please contact IT Express. They can be reached via email - ithelp@ucdavis.edu or via telephone - (530) 754-4357. Support is available Monday through Friday from 7:00 AM to 6:00 PM.


Have Knowledge Base feedback?

Email ithelp@ucdavis.edu with any suggestions, updates, or comments regarding the UC Davis Knowledge Base.