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Fix Web CMS publishing errors

Share URL:      Article: KB0000259 Published: 2014-05-14 Last modified: 2017-07-29

Question

How do I fix Web CMS publishing errors?

Overview

You may first notice that some asset or other didn't appear on your website. Then you might look at the publishing logs and discover a few assets weren't uploaded. The log might be followed with an error message that looks complicated and intimidating. The most likely explanation is that something has changed with your server settings.

Answer

  1. Email us at cmshelp@ucdavis.edu, provide us with the name of your site in the CMS and ask us to test your transport and destination. As a quick refresher, transports and destinations are settings created by your site administrator or manager, responsible for creating the connection from the CMS to your web server so the CMS knows where to send the published pages.
  2. We'll test your settings and verify if there's a connection problem. 
  3. If the connections fail, we suggest writing down or printing out the information in your Target & Destination file and Transport file, and take these to your system/server administrator. Find out if anything on your server has been changed. 
  4. If any updates are necessary, change the information in the Targets & Destinations and Transport files, or notify your site manager or administrator if you don't have access.
  5. Once the information is changed, you can either attempt to publish your pages again or email the CMS Web Team to test your settings again for you.

If these steps fail to resolve the problem, escalate the problem to the Web CMS Team at cmshelp@ucdavis.edu.


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