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Improve Campus Wireless Stability on Mac OS X

Share URL:      Article: KB0000293 Published: 2014-06-03 Last modified: 2017-06-05

Question

How do I improve wireless stability on OS X?

Overview

There is currently a known issue with Mac OS X wireless functionality that causes stability issues when connecting to the UC Davis campus wireless networks. The following steps make changes to the client side authentication settings from within the Keychain Access utility. This setting is to always allow access for our SSL Security Certificate used by campus wireless.

Answer

Please follow these steps in order:

  1. Launch Finder and navigate to the Go menu at the top of the screen, then click Utilities
  2. Once you are in the Utilities window, select Keychain Access
  3. With Keychain Access open, in the upper right-corner, search for eap.noc.ucdavis.edu
    • This should isolate the results down to a single entry
  4. Double-click on that Certificate
  5. In the pop-up window that opens, you will want to expand the Trust menu by clicking on the triangle next to it
  6. Change the Secure Socket Layer (SSL) option to Always Trust
  7. When you have finished that step, you may close the window with the Red X button in the top-left of the window. You will then be prompted to input your computer's User name and password. If your User account does not have a password you can leave that field blank.
    • Note: This is your personal computer User name and password, NOT your Kerberos LoginID and Passphrase.
  8. Once that has been completed, you may close/quit Keychain Access.
With all the steps completed this should alleviate connectivity issues. If after making these changes you still are experiencing wireless connectivity issues with your Mac OS X computer, please contact IT Express.


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