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Management   Release Notes ServiceNow Release 5.8 ServiceNow Release 5.7 ServiceNow Release 5.6 ServiceNow Release 5.5 ServiceNow Release 5.4 ServiceNow Release... Notes 5.0 ServiceNow Release 4.6 ServiceNow Release 4.5 ServiceNow Release 4.4
software_business_applications > servicenow > KB0001309 Published: 2016-12-21 Last modified: 2017-08-16
Release Date: 2016-02-10 Version: 4.0 Release Notes Known Issues: Description / Request... templates as well as creating them Proposed Solution: Full Geneva Release Notes are available at: Implemented Solution
general > KB0002154 Published: 2017-08-07 Last modified: 2017-08-09
Release Date: 2016-06-29 Version: 4.4 Release Notes Asset Change the data pull from... ServiceNow will be upgraded from Geneva Release Patch 4 to Geneva Release Patch 7. Full details are available at
software_business_applications > servicenow > KB0000833 Published: 2016-06-24 Last modified: 2016-08-11
Release Date: 2016-11-07 Version: 5.1 Release Notes ServiceNow Patch 4 The ServiceNow... in ServiceNow is updated to use standard features that are available in the current ServiceNow Helsinki release... consistently. Patch 4 also applies fixes to various application modules which were identified by ServiceNow
software_business_applications > servicenow > KB0001312 Published: 2016-11-04 Last modified: 2017-07-11
Release Date: 2016-09-01 Version: 5.0 Release Notes A detailed description of new and changed out of box features can be viewed on the ServiceNow website .  The following are selected notes related to the U.C. Davis instance. New in this release Capabilities for multi
software_business_applications > servicenow > KB0001124 Published: 2016-08-26 Last modified: 2017-07-29
Release Date: 2014-09-24 Version: 3.0 Release Notes Modules: As part of the Eureka 3.0 release, change the Category/Subcategory values per the agreed to values and re-map old field... in the ServiceNow Eureka release 3.0.  Some required fields in the Asset Management forms
general > KB0002171 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2017-04-05 Version: 5.6 Release Notes ServiceNow Release 5.6 implements the following changes:        SYSTEM TABLE STRY0010095: The ServiceNow... with Call and Incident forms.   MODULES STRY0010124: The ServiceNow Scrum
software_business_applications > servicenow > KB0001475 Published: 2017-04-04 Last modified: 2017-07-12
Release Date: 2013-12-11 Version: 2.6 Release Notes Enhancements: Implement survey a function between ServiceNow and Qualtrics.  Everyone that contacts a SN support group (email... for ITIL users.  Grant the ability for ITIL Admins to create group templates in ServiceNow
general > KB0002177 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2013-08-21 Version: 2.3 Release Notes Enhancements: Enhance Resolution... will be more helpful than ServiceNow out of box documentation. Context sensitive help was implemented....  When resolving an incident in ServiceNow, the Assigned To field should be required. 
general > KB0002180 Published: 2017-08-14 Last modified: 2017-08-16
:// ... information This issue will be resolved with Helsinki Patch 4 from ServiceNow. The Production deployment
software_business_applications > servicenow > KB0001220 Published: 2016-09-21 Last modified: 2017-08-14
Release Date: 2013-10-02 Version: 2.4 Release Notes Modules: Activate Coaching Plug....  Revoke previous change with Release 2.3 and add CC'd emails to the watch list. CC'd... a specific group or set of individuals.  A new tab has been added to the Notes/Related Records
general > KB0002179 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2014-02-12 Version: 2.7 Release Notes Enhancements: Implementation....  Prior to this release, when the knowledge checkbox was selected, it created a knowledge draft...;When a user flags a record as knowledge in ServiceNow they should be set as the author of the submission
general > KB0002176 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2013-11-13 Version: 2.5 Release Notes Enhancements: Add reason as to why close as spam has failed.  ServiceNow users would like to see an explanation as to why... You are not a member of the current assignment group Message closed as spam.  ServiceNow users
general > KB0002178 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2015-03-02 Version: 3.6 Release Notes Enhancements: The email signature..." To improve the visibility of hyperlinked text, change the ServiceNow hyperlinks so.... This is the standard used by ServiceNow. The CSS rules were changed to use blue #007CC3
general > KB0002164 Published: 2017-08-13 Last modified: 2017-08-16
Release Date: 2017-03-16 Version: 5.5 Release Notes Release 5.5 implements the ServiceNow Call...: Fixes a form issue that removes work notes from the call record when the mouse hovers over...'. STRY0010033 pt.1: Transfer all of the call record's work notes to an incident, not just the most
software_business_applications > servicenow > KB0001458 Published: 2017-03-28 Last modified: 2017-07-29
Release Date: 2014-03-25 Version: 2.9 Release Notes Enhancements: Add work notes to "Work Notes Added" email notification.  Email the actual content of the work notes to anyone... on and then login to ServiceNow. The work notes from the incident will be included in the Work Notes
general > KB0002174 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2015-11-18 Release Notes Enhancements: Add contact type to incident... the "This ticket was created from the Service Hub" in Work Notes, and updated the form code to set the contact... into ServiceNow was not designed to self-clean. A method should be created that expunges people
software_business_applications > servicenow > KB0002156 Published: 2017-08-09 Last modified: 2017-08-16
Release Date: 2015-01-08 Version: 3.4 Release Notes Enhancements: The Service Hub... 6 release is now available. Evaluate the ServiceNow Patch release for implementation.  Evaluate the latest Eureka patch release to determine if it should be implemented. Schedule implementation
general > KB0002167 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2014-11-12 Version: 3.2 Release Notes Modules: Prepare the ServiceNow Change Management module for live use.   ServiceNow out-of-box configurations require... URL's are created by ServiceNow. Modify the URL's in existing articles with a script. URL's
general > KB0002169 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2016-08-03 Version: 4.5 Release Notes Incident Activities tracking added.... Full details are available in the ServiceNow Fulfillers Knowledge Base under the Incident, Procedures category in the ServiceNow Activity Tracking article. Software Commitment The software
software_business_applications > servicenow > KB0000962 Published: 2016-07-30 Last modified: 2016-08-11
Release Date: 2017-01-05 Version: 5.3 Release Notes The 5.3 release implements fundamental changes to the way that ServiceNow handles notifications and information between the customer, request fulfillers, and ServiceNow records. Request Fulfillment Functions The changes are primarily
software_business_applications > servicenow > KB0001365 Published: 2017-01-05 Last modified: 2017-07-11
Release Date: 2015-04-15 Version: 3.7 Release Notes Enhancements: Present problems... not highlight the Due Date field. Add room numbers under the "Location" field in ServiceNow. ATS... modules. Can ServiceNow be configured--maybe on a ticket-by-ticket basis--to stop sending full
general > KB0002163 Published: 2017-08-13 Last modified: 2017-08-16
Release Date: 2014-02-12 Version: 2.10 Release Notes Enhancements: Associate... and import it into ServiceNow. Make the information available via the location fields in the incident... database and was manually uploaded to ServiceNow. Turn on the ability for customers
general > KB0002173 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2016-08-17 Version: 4.6 Release Notes Requests/Request Items Requests...) is assigned to an Individual Work notes are added Additional comments are added A Request...: Additional comments added to the TASK are also added to the RITM and sent to the customer Work notes
software_business_applications > servicenow > KB0001056 Published: 2016-09-09 Last modified: 2016-09-09
Release Date: 2017-02-16 Version: 5.4 Release Notes This release continues work started in RFC CHG0030882 and implemented the changes to the ServiceNow foundation for developing service requests and automation. Also, several bug fixes were applied to correct reported issues. This release also
software_business_applications > servicenow > KB0001424 Published: 2017-02-23 Last modified: 2017-02-23
Release Date: 2017-07-06 Version: 5.8 Release Notes Release 5.8 applies modifications to the ServiceNow Change Management module. Change Module Enhancements CHG0031239...."   Release 5.8.1 applies modifications to the Service Portfolio Suite and Visual Task
software_business_applications > KB0002081 Published: 2017-07-07 Last modified: 2017-07-20
Release Date: 2015-08-25 Version: 3.10 Release Notes Enhancements: For closed..., and Assignment Group. It adds the original ticket as the parent, then parses out the comments and work notes from the original interaction and adds them to the Work Notes in descending chronological order. It also
general > KB0002158 Published: 2017-08-12 Last modified: 2017-08-16
Release Date: 2014-03-26 Version: 2.8 Release Notes Enhancements: Knowledge Base splash page.  The new ServiceNow Knowledge Base home page will be created to mirror the categories... page (for ServiceNow) should direct to the IT Service Catalog page. The link should read: Browse the IET
general > KB0002175 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2016-12-21 Version: 5.2 Release Notes Release 5.2 applies fixes to the UC Davis Survey, Software License Commitment, and Asset applications in ServiceNow. UCD SURVEY..., and the scheduled ServiceNow job is now updated to coalesce the BigFix data on the Serial Number field
software_business_applications > servicenow > KB0001339 Published: 2016-12-21 Last modified: 2017-07-12
Release Date: 2017-05-18 Version: 5.7 Release Notes Release 5.7 is a minor release to update business rules in the Incident module and Software Commitments application.   Incident...: Messages used in the ServiceNow Commitments application were updated to reflect changes to vendor's
software_business_applications > servicenow > KB0001995 Published: 2017-05-17 Last modified: 2017-06-06
Release Date: 2014-07-15 Version: 2.11 Release Notes Enhancements: New CI - Call...).  Implement the ServiceNow employee self service portal  (ESS) and integrate it with links... incidents as well as track their ticket status. Limit the roll out to beta users.  The ServiceNow
general > KB0002172 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2015-05-20 Version: 3.8 Release Notes Enhancements: Individuals listed on the Work notes will be notified upon the creation of an incident.  Added a notification for Work notes users on ticket creation. The individuals added to the Work notes list should
general > KB0002162 Published: 2017-08-13 Last modified: 2017-08-16
Release Date: 2016-04-15 Version: 4.2 Release Notes Asset Updated the navigation, form... was not affected or changed. SRW-1190 In the ServiceNow section of the Service Catalog, 'Request... messages. Piled them into templates for ease of administration. SRW-1195 ServiceNow Users
software_business_applications > servicenow > KB0000858 Published: 2016-06-28 Last modified: 2016-08-11
Release Date: 2015-09-30 Version: 3.11 Release Notes Modules: Within the Change... to the customer visible comments. For the Asset Management pilot in ServiceNow, the following.... There will not be any integration with ServiceNow.        
software_business_applications > servicenow > KB0002157 Published: 2017-08-09 Last modified: 2017-08-14
Release Date: 2015-07-22 Version: 3.9 Release Notes Modules: Created a new module called UC Davis Survey. An outbound e-mail will be sent to the ServiceNow user to take...;Under the user preference's (by clicking on the user's name at the top left of the ServiceNow system
general > KB0002160 Published: 2017-08-12 Last modified: 2017-08-16
Release Date: 2016-03-04 Version: 4.1 Release Notes Asset Added the Model Manufacturer reference field to the Asset record. SRW-1138 PPS codes are not relevant to asset at this time... the Self-Service menu, and click the ServiceNow category. Select the Add Stockroom to Asset Management
software_business_applications > servicenow > KB0000860 Published: 2016-06-28 Last modified: 2016-08-11
Release Date: 2014-12-17 Version: 3.3 Release Notes Enhancements: Reduce and standardize the use of of incident resolution codes in ServiceNow.  Revise the resolution codes to remove the least used codes. Also remove Closed as SPAM from the list. SPAM needs to be 
general > KB0002168 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2014-10-15 Version: 3.1 Release Notes Enhancements: Make the Incident CI required only when the ticket is resolved so that CI data entry improves for requests and closed incidents. Implement this change in release 3.1. The configuration item (CI) field
general > KB0002170 Published: 2017-08-14 Last modified: 2017-08-16
Release Date: 2016-04-28 Version: 4.3 Release Notes Asset Built client script to validate acceptable formatting (ex. 01-23-45-67-89-ab) for MAC Addresses. Will display error message if the 'MAC Address' field contains incorrect formatting. SRW-1205 Facilities The My Groups
software_business_applications > servicenow > KB0000857 Published: 2016-06-28 Last modified: 2016-08-11
Release Date: 2015-02-20 Version: 3.5 Release Notes Bug: If a session is left open without any activity for more than an hour, an alert should be displayed. This will help prevent lost information which could otherwise be lost if it is entered into an expired page. Develop
general > KB0002165 Published: 2017-08-14 Last modified: 2017-08-16
The ServiceNow Knowledge Base has several templates to chose from.  Choose the most appropriate... Product Manual Release Note Standard Operating Procedure Support Question... that is entered (typed) into a field should be italicized. Italicize any notes or comments
software_business_applications > servicenow > KB0000934 Published: 2016-07-19 Last modified: 2017-07-29
Issue Standard Product Manual Release Note Standard Operating Procedure
software_business_applications > servicenow > KB0000800 Published: 2016-05-20 Last modified: 2017-07-12
requirements Change Entry in ServiceNow (RFC) The key objective of the Change Entry is to capture... of capturing change requests through ServiceNow, the standard system of record for IT changes together... readiness and the final decision on the actual release date Ensures all changes in the scope
software_business_applications > servicenow > KB0001298 Published: 2016-11-04 Last modified: 2017-08-02