Manage Zoom Phone Call Handling Settings

1. Navigate to zoom web portal via the link - https://ucdavis.zoom.us/profile

1. In the left menu, click on Phone.
2. Ensure that you are on the Settings tab.

3. Scroll down to the Call Handling section.

• Click the Edit link next to Business Hours and select your desired business hours (e.g. custom)
• Click the Edit link next to Call Handling and enable the Zoom applications slider if you want your zoom application to receive calls.
• Select the dropdown menu under Call Handling Ring Mode to specify the Call Handling Ring Mode.
• Select the dropdown menu under Max Wait Time to specify the Max Wait Time.
• Select the dropdown menu under When I'm Busy on Another Call to specify a call waiting feature.
• Select the dropdown menu under When a Call is Not Answered to specify a forward, message, or disconnect feature.
• If applicable, check the Allow Callers to Reach an Operator checkbox and select an operator type (e.g. user) and then search by name or extension number.
• Click the Edit link under the Greeting & Leave voicemail instruction to set up a greeting.
• Click the Manage link next to Holiday List & Call Handling to add holidays.

Specify Call Handling Ring Mode

1. Navigate to zoom web portal via the link - https://ucdavis.zoom.us/profile
2. On the left panel of the zoom web portal, click Phone.
3. Click Settings and scroll down to the "Call Handling" section.
4. Click Edit hyperlink next to Business Hours field.

5. Once Call Handling pop up is displayed, confirm the toggle is turned on for all platform and devices that the user wants to ring when receiving the call.

6. Zoom phone won’t ring for the device or platform that is turned off on this pop up.