A favorite is a saved view of a module, record, report, or list.

Scenario

For this article: Setting up a filter to display all active, unassigned incident tickets for a specific workgroup that have been in an open state longer than one day.

Step 1

In the Filter Navigator, go to the Service Desk module and select the Incidents option.

Step 2

Click on the Show/hide filter button that looks like a funnel.   Once this is selected, a screen will drop down with the ability to set filter conditions.

Step 3

Enter the conditions that must be met for your filter using AND/OR logic. After you have set your conditions, click the Run button to process the filter and ensure the data produces the intended results. This scenario has 4 conditions:

• Active > is > true (AND)
• Assigned to > is empty (AND)
• Assignment group > is > Your Inbox (AND)
• Opened > before > Today

Step 4

Click the hamburger icon  located in the upper left corner, then select the Create Favorite option. Enter a name for the favorite, then choose a color and an icon for the display.

Click the Save button to finish.

All favorites are found by clicking the Favorites tab at the top of the page.