Manage Zoom Phone Call Handling Settings

1. Navigate to zoom web portal via the link - https://ucdavis.zoom.us/profile
2. In the left menu, click on Phone, then click on the Settings tab.
   
3. Scroll down to the Call Handling section and adjust the settings as desired: 
   • Business Hours - Define your work hours when you want to be able to receive calls. Leave set to the default "24 hours a day, 7 days a week" if you want to always get calls. 
     • Call Handling - Choose which Zoom apps (desktop and/or mobile) on which you want to receive calls during your defined business hours. Careful - Turning them all of means your Zoom Phone will not ring. 
     • Call Handling Ring Mode - Simultaneous (all Zoom apps where you are logged in ring at the same time) or Sequential (one after the other)
     • Max Wait Time - How long to wait before the When a Call is Not Answered action (below) is triggered. 
     • When I'm Busy on Another Call - Options for additional inbound calls, including using call waiting, sending to voicemail, forwarding to another number, etc. 
     • When a Call is Not Answered - Action for calls you do not pick up. Options include sending to voicemail, disconnecting, or forwarding.
     • Allow Callers to Reach an Operator - Optional. Check and select an operator type (e.g. user) and then search by name or extension number.
     • Greeting & Leave voicemail instruction to set up a greeting.
   • Holiday List & Call Handling - To add or change holidays where you want to configure different call handling, such as sending calls to voicemail.